Cali Limo

Privacy Policy

1. Introduction

At Cali Limo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our limousine services. By booking our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide you with our services:

  • Personal Information: Includes your name, address, phone number, email address, and payment details.
  • Booking Details: Information related to your reservations, such as pickup and drop-off locations, dates, times, and special requests.
  • Payment Information: Credit card details or other payment methods used to process transactions securely.
  • Communication Records: Emails, phone calls, and any correspondence between you and our company.
  • Technical Information: IP addresses, browser type, and data related to your use of our website or app.

3. How We Use Your Information

We use the information collected to:

  • Provide Services: Process bookings, schedule rides, and manage your transportation requests.
  • Communication: Send booking confirmations, updates, or notifications related to your reservation.
  • Payment Processing: Handle billing and payments securely through our payment processors.
  • Customer Support: Address inquiries, feedback, or complaints to enhance your experience.
  • Marketing: With your consent, send promotional offers, newsletters, and updates about our services. You may opt out of these communications at any time.
  • Compliance and Safety: Comply with legal obligations, prevent fraud, and ensure the safety of our services.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party partners who assist in delivering our services, such as chauffeurs, payment processors, and IT service providers. These partners are required to protect your data and use it only for the purpose of providing the agreed services.
  • Legal Authorities: When required by law, regulation, or legal request, we may disclose your information to government authorities or other entities.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your information may be transferred to the new owner as part of the business continuity process.

5. Data Security

We implement a range of security measures to protect your personal information, including encryption, secure servers, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal limitations.
  • Objection: Object to the processing of your data for certain purposes, such as direct marketing.
  • Data Portability: Request to transfer your data to another service provider.

To exercise your rights, please contact us at info@cali-limo.com.

8. Cookies and Tracking Technologies

Our website and app may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Cali Limo
(562)-337-4441
info@cali-limo.com

Effective Date: 01/01/2024